Troubleshooting Streaming Issues

If you're experiencing streaming issues, follow these troubleshooting tips to resolve them quickly.

Buffering/Lag Issues:

• Ensure your internet connection meets our minimum speed requirement of 5 Mbps for smooth streaming.
• Close any other streaming apps or programs that may be using bandwidth.
• Try refreshing the page or restarting your device.
• Try clearing your browser cache.
• Do not use Safari or Edge browser use google chrome or Firefox for smooth streaming.

Device Compatibility: PixelSport TV is compatible with most modern devices. If you are facing issues, ensure your device is supported and running the latest operating system and browser version.

Browser & App Updates: Streaming issues may occur due to outdated software. Make sure your browser or the PixelSport TV app is up-to-date.

Internet Speed Recommendations: For optimal streaming, we recommend:

• 5 Mbps for HD quality
• 25 Mbps for 4K quality

Updated on: 06/10/2024